Trip to the BMV... What is wrong with this system?

It is that special time that comes along every four years in the State of Ohio...
Time to renew my driver's license.

So, I made the pilgrimage to the BMV. I was pleased to find a short line. In fact, I pulled number 47, and they were already servicing 46. So with not much of a wait, I didn't have much time to people watch. I did however witness a rather troubling occurance.

Number 46 was an older gentleman also renewing his license. He was instructed to gaze into the vision testing device. After giving him instructions to watch for flashing lights on the right and left, he was asked to read from line 5A. He couldn't see it. So the agent asked him to read line 4A. He couldn't read that either, so she asked him to read 3A. Evidently, he was able to see about 50% of that line, so she gave him a hint on the rest of the line. Then she asked if he could see the flashing red light... He said; "what light?" She said, "the one on the right". He said, "No". She said, "Can you see the green flashing light on the left?" He said "yes" Then she asked if he could see the flashing light on the right, he said he could. She congratulated him on passing his vision test, then asked him to sign his license application. HE COULDN'T FIND THE SIGNATURE LINE! She politely pointed it out to him. He signed, his application, got his picture taken, and received his renewed driver's license. Yeah... I feel safe driving on the same road with this guy.